Privacy Policy


This privacy policy was completed on 29 April 2019

This policy sets out how Medisafe Training uses and protects any information that you give Medisafe Training when you use this website

This website may include links to third-party links, information pages or websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Medisafe Training is committed to ensuring that your privacy is protected. This notice, which covers your use of our website and online services, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during any stage of your relationship with us.

Medisafe Training may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our website is not intended for children and we do not knowingly collect data relating to children. If you are under 16 years of age, you should first discuss with your parent, guardian or carer about using this website and privacy policy.

Our contact details

Medisafe Training, 31 Frederick Street,Birmingham,B1 3HH

Tel: 0121 769 2827


Contact name: SAL

What type of information we have

Medisafe Training collects your name, date of birth, phone number and email address for the purposes of administrating, awarding or certificating the qualification or course you have chosen to undertake. If you like to have your qualification linked to your Personal Learning Record then special category data such as your gender and postcode will also be collected and processed for that purpose only. We also collect and/or receive names of Companies. City, County, Postcode, Course required, Number of course attendees. We may also collect financial and/or bank details for the purpose of making refunds or other payments whenever applicable.

Where we need to collect your personal information by law, or under the terms of a contract we have with you or trying to have with you and you do not provide that information when we request it then we may not be able to proceed or complete the contract and therefore we may have to cancel a product or service you have with us or are trying to have with us but we will inform you at the time.

How we get the information and why we do we have it

We may collect your personal data and special category data about you when you provide this information by filling in the contact form on our website, within course paperwork/documentation during course delivery or via face to face conversation, telephone, email, text, documentation, previous certification or any other written correspondence with yourself, course organiser, work manager or the employer.

Medisafe Training will process your personal data, and special category data (for the purpose of reasonable adjustments), in accordance with the General Data Protection Regulation (GDPR) and any regulatory requirements as specified by Regulatory Bodies.

What we do with the information

All personal data is processed and stored securely. We do not keep your personal data for longer than it is necessary for the reason it was first collected. Your personal data will be deleted as soon as the purpose for which it was collected has been completed. However, sometimes due to any legal or regulatory obligation may need to keep it longer than that but we will delete it soon as this obligation has been fulfilled.

We will only process your data where we have a legal basis under the General Data Protection Regulation (GDPR) to do so. Most commonly, we will use your personal data where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests and/or where we need to comply with a legal or regulatory obligation.

We use information held about you to ensure that content from our site is presented in the most effective manner for you and for your computer, to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes, to carry out our obligations arising from any contracts entered into between you and us and to notify you about changes to our service.

Medisafe Training will only collect and process special category data such as a disability, learning need or medical condition that may affect your ability to undertake the qualification’s assessment when it is provided by you and for the purposes of recording and awarding reasonable adjustments for the qualification or course you are undertaking at the time of providing the data.

Such personal data and special category data will not be used by Medisafe Training for any purpose other than the delivery, assessment, administration and quality assurance of the qualification or course undertaken and for maintaining appropriate records in line with Regulatory Body requirements.

In the case of a regulated qualification where a certificate is issued by an awarding body, we will be required to transfer your personal data to the awarding body for them to issue your certificate. We are sometimes also required to send information when requested by Regulatory Bodies for the purpose of auditing of the course paperwork.

In certain limited circumstances we may be legally required to share or transfer your personal data such as during legal proceedings, complying with a court order, regulatory requirement, law enforcement agency requirement or government department with appropriate legal authority to compel us to do so.

How we deal with security and retention of your information

Data security is very important to us and we take appropriate security measures to safeguard and secure your data which is collected via our website and services.

The transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission by you to us is at your own risk. Once we have received your information, we will use strict procedures and security measures to safeguard and secure your data and try to prevent unauthorised access.

Medisafe Training will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We will only process and store your data for the purposes of the delivery, assessment and award of the qualification or course you have chosen to undertake and for no other purpose. Medisafe Training will not sell, pass on or make available your personal or special category data, to any other person or body outside of the administration and award of the qualification/course you have chosen to undertake unless we are compelled to do so for legal and regulatory reasons.

Generally Medisafe Training will retain your personal and special category data indefinitely to provide confirmation of your achievement at any point in the future, should it be required.

Your data protection rights

Under the GDPR you have certain rights in respect of your personal and special category data. Not all GDPR rights are applicable due to the limited way in which Medisafe Training holds and processes your data. Under data protection law, you have rights including:

Right to be informed – you have the right to be informed about our collection and use of your personal data.

Your right of access - You have the right to ask us for copies of your personal information. This will be provided to you free of charge within one calendar month of your request.

Your right to rectification - Medisafe Training will always try to enter data accurately. However, you have the right to ask us to rectify information you think is inaccurate or incorrect. You also have the right to ask us to complete information you think is incomplete by providing us with appropriate documentation.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. We are required to process your personal data and special category data, to administrate the certificate or award of your course or qualification. We are also required to maintain the records of your training. Should you wish for your data to be deleted Medisafe Training will do so upon reasonable request providing it is no longer required to maintain a record of your training. However we may not always be able to comply with your request of erasure for specific legal or regulatory reasons which will be notified to you, if applicable, at the time of your request.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

Withdrawal of consent – Where our processing is based on your consent you have the right to withdraw this at any time however if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us via email at, phone us on 0121 769 2827 or write to us at Medisafe Training, 31 Frederick Street, Birmingham, B1 3HH if you wish to make a request.

How to complain

If you have any issue or complaint about our use of your data, then please contact us via email at, phone us on 0121 769 2827 or write to us at Medisafe Training, 31 Frederick Street, Birmingham, B1 3HH and we will do our best to resolve your issue or complaint.

When you make a complaint or a request to exercise any of your rights above, for security purposes we may need to confirm your identity by requesting specific or further information from you to help us make sure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You may also make a complaint to the ICO if you are not happy with how we have used your data or if we are unable to help you resolve your complaint or if you are not satisfied with our response. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113