Communication and Record Keeping

Communication and Record Keeping awareness training course



This Awareness course is designed to provide delegates with  an enhanced awareness of the principles of good communication and record keeping within their own work environment.  Proper and accurate record keeping makes a positive contribution to quality care provision by preventing errors and providing evidencing and information whenever required. Delegates will learn the importance of maintaining clear, accurate, honest and timely records in their health setting.  They will also learn how to  improve their communication skills in which will be valuable in providing good care and maintaining good  working relationships.




 2 to 2.5 hours

Course content

  • What is communication?
  • Effective methods of communication
  • Models of communication
  • Barriers to communication
  • Hearing, Visual, Physical and Mental  impairment effects
  • Communication techniques
  • The management of communication
  • Active Listening
  • Legislation and best practice
  • Effective record keeping
  • Key principles of record keeping
  • Health and Social Care records
  • Data Protection Act (DPA) 2018
  • General Data Protection Regulations (GDPR) 2018
  • Preventing and managing errors



Please contact MEDISAFE TRAINING  today on   0121 769 2827 for a very competitive unbeatable quote. The course price includes course handouts and certification for each delegate.




Assessment is ongoing by the instructor.




A certificate of attendance from MEDISAFE TRAINING will be emailed within 48 hours to the lead person subject to successful completion of the course by the delegate. Hard copy certificates can be provided at additional cost per certificate.



Important Information


Please note that the candidates should have satisfactory English literacy and numeracy skills to understand the course and to complete any assessments.


  • The training room should be quiet and of appropriate size.
  • Staff should be off work and not expected to be on duty.
  • Staff attending should remain on the course for the entire duration of the training course.
Communication and Record Keeping awareness training course